At Image Maker Wig Studio, we maintain a stringent zero-return policy, reflecting our commitment to delivering only top-quality products. With over 30 years of experience in the retail wig business, we have established ourselves as experts, carefully selecting and carrying only premium, defect-free wigs from major manufacturers, suppliers, and distributors.

We go to great lengths to ensure the quality of our products. Every wig received in our store undergoes a thorough personal unboxing and inspection process. In the rare instance of receiving a defective product, we promptly return it to the manufacturer. Due to these meticulous procedures, we uphold a zero-return policy for purchased wigs.

For our online customers, we offer immediate shipping from our inventory. While some of our popular products may experience temporary unavailability, we encourage you to contact us at imagemakersalonwig@yahoo.com for assistance with out-of-stock items or preferred colors.

It's important to note that, despite other online retailers offering return policies, our zero-return policy serves multiple purposes:

• Cost Efficiency: By focusing on new product sales, we can provide competitive pricing. The cost associated with repackaging, repricing, and restocking returned items is reflected in the overall customer cost.

• Health Law Compliance: Wigs, being worn on the head, are susceptible to perspiration, skin conditions, and stretching. For health law reasons, and in compliance with FDA regulations in Virginia, wigs are deemed unreturnable if altered, damaged, or worn.

• Supplier Policy: Our suppliers adhere to strict policies that prohibit returns unless there are manufacturer's defects. Many of our suppliers do not collaborate with online retailers that offer return options.

It's crucial to recognize the risks associated with online wig sites that accept returns, as they may resell returned wigs as new, potentially compromising the integrity of the product.

Our e-commerce option is designed for customers familiar with their preferred style, color, and manufacturer. For those new to wigs, we recommend visiting our brick-and-mortar storefront, Image Maker Salon and Wig Studio, where you can physically interact with items before making a purchase. Additionally, existing clients can benefit from our records retention system, enabling seamless replacements for online purchases through this site.